The Original Artisan Gold online store 'www.originalartisangold.com' proudly offers fast delivery globally to +240 countries. All orders will be dispatched (Monday-Friday) as per our International Offices in Gold Coast Australia & Tokyo Japan. The following lists delivery times (business days) according to our delivery service providers.  

Take advantage of the world's biggest, most magical edible gold & silver product range that have impacted thousands of bakers globally –– see below for details:

International Delivery (+240 countries)

Super easy ordering in only 2 steps

STEP #1

Contact us for wholesale order + delivery quote. Completing your purchase, then we will confirm your order once payment has cleared.

STEP #2

We will email you when your order is dispatched for delivery (including tracking information).

Returns & Exchanges

RETURNS

For the following case we will refund you. Just get in touch with our customer service team via the Contact page:

- You have received the wrong order. We will send the correct product or issue a refund, we reserve the right to make the decision. Returns must be notified within 5 days of receiving your delivery and the product is unused and in its original condition with tags still attached. All return packages will be shipped using the labels generated from our customer service team.

- If you received a damaged product, please contact us immediately and send us a picture of the damaged product. This will help us find out where the problem was and make sure we solve it. We will review your situation and offer to replace the product, partial or total refund at our discretion. We reserve the right to make the decision on each situation. 

Kindly to give us 5 business days to resolve your transaction. 

LOST OR STOLEN PARCELS

We are not responsible for any stole or lost packages. If you didn't receive your package please contact us immediately we will do everything we can to assit you. We will check the tracking information and make a formal investigation with our delivery service providers. 

CUSTOMS

Customers will be responsible for any import taxes & duty fees that may apply. We are not responsible for any orders detained by customs. International customs inspects and/or ordering during peak seasons or holiday periods may extend delivery periods. You will be notified of such conditions as soon as reasonably possible by our transport provider.

 

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