Your order may have been cancelled for a number of reasons. The most common one is if the product that you ordered is unfortunately no longer in stock or your card for payment was declined.
Naturally we do our best to deliver all customer orders, however very occasionally; we do have issues with stock levels. If your order (or part of your order) is cancelled, the relevant amount of money will of course be released or refunded to your bank account. This will be completed within 14 days, but please be aware that your bank may take a few extra days to process the payment.
If your card was rejected, please try a different card or try our direct deposit payment method.
In order to get a clear understanding why your order was cancelled we recommend you to contact our online shop customer service team (see Contact page in the navigation) and they will be able to assist you.