Help Centre

Support

ORDERING ENQUIRIES

What is the refund & exchange policy?

Can I purchase even if I'm outside of Australia?

Why is the checkout currency in Australian Dollars?

Information about pre-orders or sold out products

How do I make changes to my shopping cart?

Can I change my delivery address or change/cancel my order if it hasn't been shipped yet?

How do I choose the right package size?

Do prices include tax?

Why was my order cancelled?

Can I place an order over the phone?

How do I checkout?

What payment methods do you accept?

What should I do if I receive the wrong product or order?

DELIVERY ENQUIRIES

How much are delivery costs?

Can you ship internationally?

How long does delivery take?

Can my delivery address be different from my billing address?

How long after I receive my shipment confirmation email will I be able to track my order?

How do I track my order and delivery status?

ACCOUNT ENQUIRIES

Why should I sign up for an account?

What if I forgot my password?

Do I need an online account to buy something online?

UNANSWERED ENQUIRIES

What do I do if my question isn't covered here?

Legal

PRIVACY & TERMS

Privacy policy

Terms of service